Today we’d like to introduce you to Nancy Taylor.
Hi Nancy, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
I grew up in small town America. My family owned the corner drugstore where my dad was the trusted pharmacist; where everyone knew each other and “healthcare” meant listening, caring, and following through. Watching him help people taught me early on that being a pharmacist wasn’t just about dispensing prescriptions — it was about dispensing HOPE.
After more than 20 years as a pharmacist and patient advocate, I realized something wasn’t working. People were leaving their doctor’s office with more questions than answers. Medications were mismanaged, care was fragmented, and families were drowning in the details. I wanted to fix that.
That’s how Taylormade Senior Advocacy & Consulting LLC was born — out of a belief that healthcare should feel personal, not impossible. I left the counter behind and started helping clients one-on-one to navigate their healthcare with clarity, confidence, and control.
Today, as a Doctor of Pharmacy (PharmD), Board Certified Patient Advocate (BCPA), and Certified Senior Advisor (CSA), I combine clinical expertise with advocacy — designing personalized healthcare action plans, attending appointments alongside clients, and educating families on how to take charge of their care.
I feel it is important to not only work in a field but to support its growth, which is why I also serve as Vice President of the National Association of Healthcare Advocacy (NAHAC) and lead educational seminars across the country for caregivers, professionals, and organizations who want to bring humanity back into healthcare. My work is built around one guiding principle — that every person deserves to understand their care and make decisions from a place of HOPE: Helping Others with Purpose and Empowerment.
Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
3. Has it been a smooth road? If not, what were some of the struggles along the way?
Smooth? Hardly. Independent patient advocacy is still a growing profession, and when I started, most people didn’t even know they could hire a private advocate — someone who works for them, not for the system. I had to build awareness from the ground up while juggling the realities of running a business.
The healthcare system can be intimidating and impersonal, but that’s exactly why I keep doing this. Every time a family goes from feeling helpless to confident — that’s the win.
Alright, so let’s switch gears a bit and talk business. What should we know?
Taylormade Senior Advocacy & Consulting helps clients cut through the chaos of healthcare to find clarity, confidence, and control. Every service is rooted in collaboration — because informed decisions, not rushed ones, lead to better outcomes and peace of mind.
I partner with my clients in <b>Collaborative Deliberation. </b>I offer…
<b>Clarity in Uncertain Times</b> – When facing a new diagnosis or big healthcare decision, I help you understand your options so you can make the best choice with confidence.
<b>Guidance Through Tough Transitions</b> – If your health requires a change in living arrangements, I help you explore the best options and make a smooth transition.
<b>Peace of Mind in a Crisis</b> – Medical emergencies happen fast. I make sure you and your family have a plan in place so you’re not making rushed decisions under stress.
<b>A Voice in Your Care</b> – Instead of feeling powerless in the healthcare system, I help you take control and make informed choices that align with your values and needs.
My expertise as a trusted pharmacist aids my client’s with <b>Medication Management. </b>I provide…<b>
</b><b>Safer Medication Management</b> – I review all medications to catch harmful interactions or side effects that might be making you feel worse.
<b>Fewer Unnecessary Medications</b> – If you’re overwhelmed by too many pills, I help simplify your regimen to reduce pill burden while keeping you safe.
<b>Peace of Mind for Caregivers</b> – If you’re caring for a loved one, I help you understand their medications and ensure they aren’t causing harm.
<b>Better Health, Fewer Side Effects</b> – By optimizing your medication plan, you can feel better, avoid complications, and improve your quality of life.
Just think of me as your <i>healthcare quarterback</i> with <b>Provider & Care Coordination.</b> I bring…
<b>Seamless, Coordinated Care</b> – As the number of providers increases, so does confusion. I help avoid gaps and duplication by ensuring your care team communicates and collaborates effectively.
<b>No More Lost or Repeated Tests</b> – I make sure your lab work, medications, and appointments are properly managed, preventing errors and saving you money.
<b>Less Overwhelm, More Control</b> – I help streamline your healthcare so you spend less time managing appointments and more time living your life.
Education is key to making confident decisions. My <b>Medicare Education & Navigation</b> allows my clients…
<b>Clarity in Medicare Choices</b> – Medicare can be daunting. I break it down to the basics and prepare you to make the best choice right off the bat.
<b>Cofidence in Your Drug Plan</b> – Whether your drug list is short or a mile long I walk you through prescription drug plans to find the right coverage without confusion.
<b>A Smooth Transition to Medicare</b> – When you’re ready to move from employer benefits to Medicare, I make sure it’s seamless — no costly mistakes, no late penalties.
No one should be left to wonder after an appointment. Through <b>Patient & Family Support</b> I provide…
<b>Clarity About Your Health</b> – Information flies fast at doctor visits. I help you fully understand your conditions so you feel informed and in control of your care.
<b>Confidence in Your Medications</b> – Adding a new medication can be scary. I explain why it’s prescribed and how it fits with your other treatments so you can feel safe and confident.
<b>Support Beyond the Doctor’s Office</b> – I stay with you after appointments, making sure you have answers and follow-through when it matters most.
Beyond one-on-one guidance, I also provide education and seminar programs for employers, community groups, and professional organizations. These interactive sessions empower audiences with the same clarity and confidence my clients experience. My popular newsletter, <b>Dr. T’s Tuesday Tips</b> is chalked full of advice on navigating the healthcare system and education on chronic conditions. Feel free to join my newsletter family through the link on my website, I promise you will not regret it!
What sets me apart?
I bridge the clinical expertise of a pharmacist with the independence of a private advocate — meaning my only priority is my client’s well-being. I don’t answer to hospitals, insurers, or systems. I work for you. That independence, paired with 20 years of clinical experience, gives my clients what they’ve been missing from traditional healthcare: a clear plan, an informed voice, and genuine peace of mind.
Where do you see things going in the next 5-10 years?
The independent patient advocacy field is growing rapidly. The Patient Advocate Certification Board (PACB) has helped set national standards, while organizations like National Association of Healthcare Advocacy (NAHAC), Coalition of Health Care Advocacy Organizations (CHCAO), Greater National Advocates (GNA), and HealthAdvocateX continue to expand visibility and collaboration.
In the next decade, independent patient advocacy will become as common as having a financial planner — someone you hire proactively to keep you informed, protected, and confident. I expect to see more certified advocates working side by side with health systems and more employers adding advocacy services to employee benefit programs.
We’re moving toward a model where advocacy isn’t an afterthought — it’s an essential part of safe, effective healthcare.
Pricing:
- Ask the Advocate – Mini Consult 💲 $285 | 45 minutes (virtual) • ✨ One focused topic (e.g., new diagnosis, second opinion prep, navigating a healthcare decision) • ✨ Summary email with action steps and resources You’ve got one burning question—I’ve got the clarity.
- Appointment Partner – Phone-Based 💲 $375 | Up to 1 hour (plus prep) • ✨ 15-minute pre-visit prep call • ✨ Phone attendance during medical appointment • ✨ Post-visit summary email When you need a professional advocate in your pocket.
- : Personalized Healthcare Action Plan 💲 $750 • ✨ 90-minute consult (virtual or in-person) • ✨ Strategic, written step-by-step plan tailored to your goals • ✨ 30-minute follow-up call within 2 weeks Your strategy. Your way forward.
- Clarity + Confidence Package 💲 $1,200 • ✨ One in-person consult (90 minutes) • ✨ Written Healthcare Action Plan • ✨ Attendance at an appointment or family meeting (up to 1 hour) • ✨ 30-minute shared decision-making session • ✨ 30 days of email/phone support Get the roadmap, the support, and the follow-through.
- All-In Advocacy Ally 💲 $2,200 | 10 hours of flexible expert time • ✨ Use across services as needed: planning, appointments, coordination, advocacy, family support For high-touch, high-need clients who need a true partner in care.
Contact Info:
- Website: https://www.drtadvocacy.com/
- Instagram: https://www.instagram.com/taylormadesac/
- Facebook: https://www.facebook.com/profile.php?id=100076660611031
- Linkedin: https://www.linkedin.com/in/dr-nancy-a-taylor-pharmd-bcpa-csa-a569929a/
